![]() ![]() If unsure about how to best approach the situation, then practice the words – both mentally and with a trusted other. Give full attention to voice tone, body positioning, hand gestures, and movement to produce body language which is calm and non-threatening. Research has shown that between 60 and 70 percent of all meaning is derived from nonverbal behaviour. It is as important to understand, as it is to be understood, therefore the intention should always arise from a positive starting point. In the book Crucial Conversations, the authors talk about cultivating a positive intent focused upon curiosity and discovery. What will it be useful for me to know or consider about the other person prior to embarking on this conversation?.What are my own needs and fears around this conversation?.What are my own attitudes or history towards this person or situation that may be influencing the conversation. ![]()
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